FamFind Support

Contact: reecemarkowsky@gmail.com. We reply within 2 business days.

Common questions

Joining fails: Make sure both phones are online and on the latest FamFind. Codes are 12 characters (XXXX-XXXX-XXXX), work once and expire after 24 hours, and the family admin who created the code has to tap Allow. In Settings tap "Check connection", or ask the inviter to create a new code.
Someone doesn't move on the map: They may have paused sharing, allowed location only "While Using", or have low battery or no signal.
New phone: Restore with your 24-word recovery phrase (Settings › Recovery & backup).
Report abuse in a family: Open the member's page and tap Report. Or email us with the family name and what happened. You can also Block a member (hides their messages on your phone) and leave any family at any time.
Delete everything: Settings › Privacy › Delete identity & all data. It takes you out of every family and removes all FamFind data from your phone.

FamFind does not contact emergency services. In an emergency, call your local emergency number.